Provides a system for lean implementation in the office. This book includes a case study that highlights the applications of lean in an office environment. It provides an overview of basic lean concepts and methods for identifying the administrative activities that need improvement...
Written by one of the world’s most respected consultants on Lean, this work presents a methodology for value stream mapping that is appropriate for any organization. Over the past 25 years, Locher has proven just how powerful this process is, having employed it in healthcare, transportation, distrib..