The Principalship

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works..

First Published in 2007. Routledge is an imprint of Taylor & Francis, an informa company...

First Published in 2011. Routledge is an imprint of Taylor & Francis, an informa company...

This book explores the relationship between problem analysis, leadership, decision making, and change. It contains many problem scenarios, case studies, and vignettes...

Resource Allocation..

This book offers key tools and tactics that help school leaders navigate the complex and busy work of improving a school, allowing them to maintain success during the full calendar year. Through practical guidance and "Have to Do" strategies, School Leadership through the Seasons breaks down the cha..

First Published in 2006. Routledge is an imprint of Taylor & Francis, an informa company...

First Published in 2009. Routledge is an imprint of Taylor & Francis, an informa company...

 The rise of Prussia and subsequent unification of Germany under Prussia was one of the most important events in modern European history.However, the fact that this unification was brought about as a result of the Prussian military has led to many misconceptions about the nature of Prussia, and cons..

Modelling with Ordinary Differential Equations integrates standard material from an elementary course on ordinary differential equations with the skills of mathematical modeling in a number of diverse real-world situations. Each situation highlights a different aspect of the theory or modeling. Care..

First Published in 2012. Routledge is an imprint of Taylor & Francis, an informa company...

This book provides busy educators with insight on genuine processes and decision-making that maximizes student learning and overall academic success...