Human Resource Development

This benchmark text provides an accessible yet critical introduction to the theory and application of communities of practice and their use in a diverse range of managerial and professional contexts, from education to human resource development. _x005F_x000D_  ..

_x005F_x000D_ _x005F_x000D_ This book articulates a model of consulting that addresses the uncertainty and interconnectedness of the world in a postindustrial, knowledge era. Emphasizing outcomes and inquiry over diagnosis, it examines the skills a consultant needs for success...

_x000D_ _x000D_ This book articulates a model of consulting that addresses the uncertainty and interconnectedness of the world in a postindustrial, knowledge era. Emphasizing outcomes and inquiry over diagnosis, it examines the skills a consultant needs for success...

Creating Impact Through Future Learning introduces a model for High Impact Learning that Lasts (HILL) that is very much in synch with the demands of an agile organisation. The HILL model is about the learning of young adults, professionals, and experts, to create value for today's and tomorow's soci..

Creating Impact Through Future Learning introduces a model for High Impact Learning that Lasts (HILL) that is very much in synch with the demands of an agile organisation. The HILL model is about the learning of young adults, professionals, and experts, to create value for today's and tomorow's soci..

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of proc..

Presents a wide range of management and educational theories that offer different approaches for the customer service trainer. This book features case studies and examples that bring customer service intelligence to life...

The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective trainin..

Implementing change is a major business challenge. Is your leadership up to the task? With change initiatives failing so frequently despite many books on the market addressing separately the topics of leadership and change management, Developing Change Leaders tackles in one concise volume the all-i..

Developing Human Resources is aimed at managers wishing to understand their role in human resource strategy. In a clear, succinct way the authors cover the skills and techniques required to design and implement an effective HRD policy. In addition, they tackle the important tasks of team building, r..

Developing Human Resources is aimed at managers wishing to understand their role in human resource strategy. In a clear, succinct way the authors cover the skills and techniques required to design and implement an effective HRD policy. In addition, they tackle the important tasks of team building, r..

Every educator knows that the most effective way to learn is by ’doing’ - and nowhere is that truth more clearly seen than in management development. This wide-ranging book explains what is involved in planning and running project-based management development programmes and demonstrates the benefits..