Information / Knowledge Management

Companies are turning to electronic bill presentment and payment (EBPP) to reduce costs associated with paper-based billing processes and to streamline payment response time. Meanwhile, given the mass appeal of the Internet, customers have adopted EBPP for the convenience of online reviewing and pay..

Introducing Enterprise Business Architecture (EBA) concepts and terms, this book emphasizes the importance of architectures in reaching business goals. It challenges readers to research and analyze the architectural needs of their business, enabling them to understand both their chosen architecture ..

The adoption of Information Technology (IT) and Information Systems (IS) represents significant financial investments, with alternative perspectives to the evaluation domain coming from both the public and private sectors.As a result of increasing IT/IS budgets and their growing significance within ..

In the New Economy, intelligence will be essential for firms to gain competitive advantage—not just information or knowledge. Competitive intelligence, or the strategic gathering of knowledge about competitors, climate, trends, new products, has a long and successful history of generating competitiv..

In the New Economy, intelligence will be essential for firms to gain competitive advantage—not just information or knowledge. Competitive intelligence, or the strategic gathering of knowledge about competitors, climate, trends, new products, has a long and successful history of generating competitiv..

Presents the many issues associated with culture in the management of information systems. This book includes a range of articles from experts in North America and Europe that represent a variety of different national and cultural environments...

Information technology has had a major impact on individuals, organizations and society over the past 50 years. There are few organizations that can afford to ignore IT and few individuals who would prefer to be without it. As managerial tasks become more complex, so the nature of the required infor..

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably t..

Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gai..

Provides commentaries and descriptions of research programs that guides 21st century scholars, graduate students, and industry professionals. This work focuses on applications and evaluations including special case studies, specific contexts or tasks, HCI methodological concerns, and the use and ado..

Offers the research by a set of authors who span the MIS and HCI fields. This book focuses on the basics of HCI, with emphasis on concepts, issues, theories, and models that are related to understanding human tasks, and the interactions among humans, tasks, information, and technologies in organizat..

Information is seriously undervalued and underused as a corporate resource. The pressures of global competition and a growing dependence on information technology mean that the effective use of information is more important now than it has ever been. This book is a fundamental guide for unleashing i..