Lean Higher Education

This book is designed to teach academic administrators how to apply Lean business principles to the successful running of their institutions. It returns education to the consumers it was designed to serve, the students. Applying voice of the customer (VOC) concepts, it introduces educators to Lean tools, such as Value Stream Mapping. Reflecting concepts inherent in all Lean processes, it focuses on involving stakeholders and holding them accountable for the delivery of quality every step of the way, instilling pride and maximizing value and satisfaction for employees and customers alike.