Closing the Communication Gap

This book can help readers improve communication by closing the communication gap—the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication. Defining and discussing both the formal and the informal communication systems within an organization, it details the four types of poor-quality communication. It explains how to be a better listener, how to use social media in marketing, how to deal with difficult people, and helpful tips for public speaking.