Critical Incident Management

Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies efficiently and effectively, this volume provides proven methodologies applicable to a host of public and private sector scenarios. Topics include the phases of a critical incident response and stabilizing the scene, leadership style and techniques required to manage a critical incident successfully, guidelines for responding to hazardous materials and weapons of mass destruction incidents, stress management, business continuity in the face of a crisis, and the roles of high-level personnel in setting policy and direction for the response and recovery efforts.