This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.
In this book, Duff presents a prescriptive theory to guide the academic and policy communities as they debate the future shape of emerging post-indust..
Originally published in 1973 this book applies economic analysis to scientific research and to industrial reserch and development and analyses the int..
Originally published in 1985, in the deteriorating climate of East-West relations technology transfer became vitally important. This book reviews the ..