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The Call Center Handbook

The Call Center Handbook
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The Call Center Handbook
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

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  • Publisher: CRC Press
  • Publication Place: UK
  • Publication Year: 2003-11-20
  • Language: English
  • Number of Pages: 288
  • Edition: 4
  • Seller: BestBookBuddies  
  • Category: RAPS
  • Stock: 9999
  • Model: Stock
  • Weight: 0.44kg
  • SKU: Stock
  • ISBN: 9781578203055
Taylor & Francis Taylor & Francis
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