The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.
In today's competitive world, customer demands for highly reliable products, makes reliability engineering a more challenging task. Reliability analys..
Implementing e-business requires a dynamic approach that can respond to changes in technology, management direction, customer and supplier behavior, a..
Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to improve competitive business performa..
Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the..
Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the prac..
Even during economic downturns businesses have to grow to survive and compete in domestic and international markets. There is always a need to plan fo..
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to un..
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associat..
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implem..
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associat..
Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects. Effective Management of Benchmarking Proje..
Over the last 25 years there has been a considerable increase in the awareness of quality related issues. In the world of business and commerce, this ..