Implementing e-Government

The Government's e-envoy promised in a recent FT article that 'public services will be on-line by 2005 target'. By the end of 2002 taking these services online will have cost £3 billion. The task involved is huge, both in terms of human and IT resources. Implementing e-Government is a 'must-have' guide to consultants and civil servants charged with the process. Gloria Evans provides a concise guide to the issues at hand and provides the key building blocks for planning, designing and implementing a workable strategy. The report includes a series of 10 very varied scenarios, ranging from a citizen responding to local issues to a minister faced with responding to a written question.