Libraries Act on Their LibQUAL+ Findings

This book focuses on participating libraries that used the 2002 LibQUAL+™ survey to collect qualitative and quantitative data for assessing and evaluating their service quality, resource allocations, staffing, technology, and policies. The book provides a wealth of information on this Web-based marketing instrument that measures users' perceptions of library service quality. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this essential work.