This trailblazing book introduces the concept of "brands’ attitude", filling the gap in our understanding of consumers’ brand purchasing and usage behavior. With real consumer data, examples, and cases, it is a must-read for every serious marketer and branding student.
Customers don't come into a shop because they have to, because they have no choice; they enter voluntarily because it is practical, or attractive, or ..
Shops need to change, to reassess their unique customer appeal and work in new ways with suppliers and customers if they are to survive. Online retail..
MaryLee Sachs has drawn on her research and interviews with some of the most inventive new CMOs from companies in established and emerging markets. Wh..
Behavioural economics shows organizations how to understand the motivation that drives their customers. It offers perspectives for engaging with custo..
In a global business environment characterized by volatility and change, the formation of enduring relationships with consumers is paramount, but also..
A strong corporate image has power in a competitive marketplace. Its influence on reputational value and customer decision-making is only now beginnin..
This book provides a systematic elaboration of branding in governance and public management. It deals with the nature of public branding, its relation..
Responsible risk taking is central to effective brand management. Risk literacy is the marketer's third necessary competence, alongside strategic insi..
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice ..
"Experiential marketing changes everything!" claim the management gurus, but is it really so significant that not joining this race is dangerous? This..
According to Ernst & Young, the investment community believes that up to 50 per cent of a company's value is intangible - based mostly on corporate re..