Identifying and assessing the ways in which changes in the marketing mix affect consumer behavior is key to a successful marketing strategy. The Essentials of Marketing Research provides a comprehensive guide to students in designing, conducting and interpreting marketing research.
The Holy Grail for most organisations, is the successful attainment, and retention, of inimitable competitive advantage. This book addresses the quest..
Marketing Database Analytics presents a step-by-step process for interpreting data to gain insights that drive business decisions. The book establishe..
This work analyses the major controversies in the "philosophy debates" raging throughout the field of marketing. Using an historical approach, it argu..
Suitable for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this text covers meaning, causes, and consequences of c..
Presents an approach to marketing communications in the 'push-pull' marketplace that combines traditional outbound communications with the inbound or ..
Visits to customers by a team of marketers and engineers play an important role in exploring customer satisfaction. This book provides step-by-step in..