The Outsourcing Manual

Outsourcing is becoming an accepted arrangement for all non-core business functions. The devil, though, lies in the detail, and many users are failing to secure maximum benefit through unfamiliarity with the implications and ignorance of the potential pitfalls. The book is based on the templates used by Lucidus, and covers planning, contracts and managing the process. Practical guidance is given for each stage, and the text includes some extended case studies.