Rational Queueing

This book provides one of the first unified accounts of the dynamic aspects involved in the strategic behavior in queues. The author presents the material in an easy style with mostly non-technical language, emphasizing models and qualitative insights. He describes applications in many practical situations, including supply chains, call centers, health systems, communication networks, cloud computing, and the Internet. The book lists more than 700 papers and contains a detailed index with many cross-references that enable readers to easily locate relevant literature.