Step-by-Step QFD

Step-by-Step QFD is a practical, hands-on guide to implementing QFD at any organization. Written by an expert in the field, it shows readers how the intensive study of consumer needs can be used to dramatically outperform the competition. In fact, the strategies outlined in this book have already met with great success at a number of corporations both within and outside of the United States. This workbook includes a case study of QFD in action, 34 helpful workshops and an analysis of the synergy between QFD, TRIZ, and Taguchi. So whether a QFD trainer, project manager, design engineer or manufacturer, Step-by-Step QFD will show readers how to let the customer's voice drive their entire design process.