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Emotional Labor: Putting the Service in Public Service

Emotional Labor: Putting the Service in Public Service
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Emotional Labor: Putting the Service in Public Service
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.

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  • Publisher: Routledge
  • Publication Place: UK
  • Publication Year: 2008-04-15
  • Language: English
  • Number of Pages: 256
  • Edition: 1
  • Seller: BestBookBuddies  
  • Category: RAPS
  • Stock: 9999
  • Model: Stock
  • Weight: 0.52kg
  • SKU: Stock
  • ISBN: 9780765621160
  • Sold By: taylorandfrancis
  • Contact Seller
  • ₹11,750.40
    ₹14,687.99
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