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Developments in the Call Centre Industry
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
- Publisher: Routledge
- Publication Place: UK
- Publication Year: 2012-03-22
- Language: English
- Number of Pages: 224
- Edition: 1
- Series: Routledge Studies in Business Organizations and Networks
- Seller: BestBookBuddies
- Category: RAPS
- Stock: 9999
- Model: 9780415511483
- Weight: 0.34kg
- SKU: 9780415511483
- ISBN: 9780415511483
₹2,716.54
₹3,395.68