Retaining Expert Knowledge

This book explores the problem of the loss of corporate expertise. It explains how to meet the challenge of capturing hard-to-replicate knowledge, skills and attitudes from legacy employees and packaging it in a way to reach new generations of workers. Finally, the book presents a methodology for efficiently capturing critical corporate information in ways that make the process relatively simple and painless both for the subject matter experts and the people tasked with capturing their knowledge. This book gives you a way to analyze your company and identify your most critical experts whose knowledge must be preserved for business continuity.