The Systems Thinking Approach to Strategic Planning and Management

Easy-to-read and understand, The Systems Thinking Approach to Strategic Planning and Management presents an elegantly simple A-B-C approach to Strategic Management. The book provides a unique "Systems Thinking Approach" that places equal emphasis on planning, strategies, and change management processes in support of customer satisfaction. The author illustrates why this approach is needed to plan and manage organization-wide changes and growth. He covers how to create and sustain high performance in a rapidly changing and highly competitive global economy and provides practical tools and plans to define and implement customer-focused vision.