Capacity Development for Learning and Knowledge Permeation

This book investigates knowledge and capacity development (KCD) processes in water utilities in Sub-Saharan Africa. The three cases analysed reveal that the learning impact of KCD on utilities depends on whether they are able to close their learning cycle, i.e., to ensure that improved capacity is also translated into mainstream behaviour. This finding challenges conventional wisdom for which KCD translates "automatically" into improved performance. Hence the need to focus KCD evaluation on both capacity-improvement and  -application.Water utilities in Sub-Saharan Africa could reinvent themselves by embracing change management approaches and striving to become learning organisations.