Strategy and Business Process Management

This book prepares readers to master an IT and managerial discipline quickly gaining momentum – Business Process Management (BPM). It describes how BPM treats processes as a portfolio of strategic assets that create and deliver customer and shareholder value and adapt, when necessary, to enable competitive advantages. The book defines the planning framework and managerial mindset needed to craft and drive highly effective business process improvement projects and continuous improvement programs. Readers will learn the techniques used by industry leaders to formulate and execute business strategy that adapts organizational behavior, business processes and information technology as a dynamic system designed to assure consistent performance.