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Anger in the Air

Anger in the Air
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Anger in the Air
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Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions?

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  • Publisher: Routledge
  • Publication Place: UK
  • Publication Year: 2009-06-15
  • Language: English
  • Number of Pages: 236
  • Edition: 1
  • Seller: BestBookBuddies  
  • Category: RAPS
  • Stock: 9999
  • Model: Stock
  • Weight: 0.58kg
  • SKU: Stock
  • ISBN: 9780754671930
  • Sold By: taylorandfrancis
  • Contact Seller
  • ₹8,445.60
    ₹10,557.00
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