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Customer Satisfaction Measurement for ISO 9000: 2000

Customer Satisfaction Measurement for ISO 9000: 2000
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Customer Satisfaction Measurement for ISO 9000: 2000
The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.

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  • Publisher: Routledge
  • Publication Place: UK
  • Publication Year: 2017-11-13
  • Language: English
  • Number of Pages: 160
  • Edition: 1
  • Seller: BestBookBuddies  
  • Category: RAPS
  • Stock: 9999
  • Model: Stock
  • Weight: 0.30kg
  • SKU: Stock
  • ISBN: 9781138464452
Taylor & Francis Taylor & Francis
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