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The Handbook of Customer Satisfaction and Loyalty Measurement

The Handbook of Customer Satisfaction and Loyalty Measurement
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The Handbook of Customer Satisfaction and Loyalty Measurement
The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

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  • Publisher: Routledge
  • Publication Place: UK
  • Publication Year: 2006-09-28
  • Language: English
  • Number of Pages: 288
  • Edition: 3
  • Seller: BestBookBuddies  
  • Category: RAPS
  • Stock: 9999
  • Model: Stock
  • Weight: 1.54kg
  • SKU: Stock
  • ISBN: 9780566087448
Taylor & Francis Taylor & Francis
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