Realising Participation

This title was first published in 2001: This timely study examines the extent to which providers and clients of British statutory health and social care services have responded to government calls for recipients to be treated in the same way as private sector 'consumers'. Analysing the experiences of a sample of clients aged 70 and over, the book investigates whether the key components of consumerism, including participation, representation, access, choice, information and redress, are actually emerging within the welfare services.