Outsourcing

Written by a Chief Information Officer who has gone through the outsourcing process with two different companies, this book identifies key elements that can be used to assess the feasibility of securing a successful, profitable, and manageable outsourcing agreement. The author provides a complete guide to including standard outlines for critical documents required in the process. The book covers writing the contract with the outsourcing firm and gives the reader helpful tips for managing the relationship. It also includes guidelines for addressing the personnel-related issues associated with outsourcing.